1.      Order Dispatch and Delivery Timeline 

2.      Once the order is placed by you on our website or mobile application (hereinafter jointly referred to as the "platform"), we will dispatch the order within 24 working hours from the confirmation of your orders. 

3.      Once the order has been dispatched, it will be delivered within 5 to 7 working days. The delivery is subject to delays due to unavoidable circumstances in the locations where the delivery is to be performed. 

4.      It is also noted that the delivery of your order may be delayed if your location is not covered under the jurisdiction of our courier services. 

5.      If the address provided by you at the time of placing the order is insufficient or incorrect, the order may still be supplied to you through proper coordination by the delivery personnel/delivery partner. They may call you on your provided contact number. 

6.      Delivery Attempts 

7.      It is noted that delivery attempts shall be made at least two times. If you are not available at your delivery location, your address is improper, or your provided phone number is not working at the time of attempting delivery, your order will be marked as RTO (Return to Origin). 

8.      Once your placed order is marked as RTO and such order has been received by us, your refund will be initiated as per the refund policy.

9.      Once your placed order is marked as RTO, it will not be re-delivered to your location. If you still want to purchase the article/goods, please place a fresh order on the platform.

10.   No early delivery is available in the current scenario. 

11.   Product Shelf Life and Expiration Date Legislation 

12.   As per the amendments to the Legal Metrology (Packaged Commodities) Rules in 2011, the Government of India has made it mandatory to display certain product information, including "Best before or use by date, month and year," in the case of packages that contain a commodity which may become unfit for human consumption after a period of time, on online e-commerce marketplaces. The display of the 'Best before date' rule was rolled out in phases to all Fulfilment by us. 

13.   Product Shelf Life (in %) Minimum and Maximum: 

14.   Products having a shelf life of less than 6 months:

15.   Minimum: 20%

16.   Maximum: 100%

17.   Products having a shelf life of less than One Year: 

18.   Minimum: 10%

19.   Maximum: 100%

20.   Products having a shelf life of more than One Year:

21.   Minimum: 10%

22.   Maximum: 100% 

23.   Shipping Charges 

24.   If the delivery value is between INR 0-499 => Delivery Charges = INR 80

25.   If the delivery value is above INR 500 => Delivery Charges = INR 0 

26.   Cash On Delivery (COD) 

27.   In the case of COD, shipping charges shall be the same as those mentioned above. You may place an order through COD. The order through COD should be above Rs. 1000/-