1.      At our www.eebm.net and our mobile application (hereinafter referred to as the platform), we can decide the process for crediting the applicable refund/return against the various acceptable conditions. If the payment for the order was done from your side, then a refund/return for such payment will be processed to your original payment method. 

2.      Customers may make the refund/return request within 48 hours from the receipt of Products if the product(s) delivered is/are not as per the ordered quantity, agreed specifications, and/or found defective in nature. Further, the refund/return request cannot be made beyond the aforesaid period of 48 hours. We shall not accept the refund/return request from the customer after the expiration of the aforesaid time period. We require the images of the product, images of the box, and received invoice along with a query for the product/products under the refund/return request. Therefore, you will share the same in original conditions with us at our below-mentioned email within 48 hours of product delivery:

3.      Email: info@eebm.net

4.      It is noted that after inspecting the conditions of the delivered products through images, it will be decided whether the return shall be initiated or the refund shall be initiated after getting internal management approval. 

5.      If you have selected Cash on Delivery and the order has been delivered, it is noted that if the delivered order does not match the conditions mentioned above (ii), then clauses (i) and (ii) shall come into effect. 

6.      Following are the conditions applicable to the refund process: 

7.      Available Refund Method | Refund Time-frame 

8.      In case any consignment is R.T.O./in Transit/damaged/lost/misrouted/confirmed by L.S.P. (After validation by ORDERME Team, Refund can be initiated within 24 hours) |

9.      In case any consignment is wrong/not as per specification/damaged, etc. delivered to the Consumers. Consumers may place the refund request within 48 hours from the date of delivery (After validation by the ORDER Team, Refund can be initiated within 24 hours) | 

10.   Refund Time-frames for Prepaid Orders 

                                             i.      Credit Card/Debit Card, Net Banking Account (Credited to Bank Account), UPI Linked Bank Account: Within 24 working hours, the refund will be initiated, and it will take up to 7-10 working days to reflect into your original source account. It may vary from time to time.

                                           ii.      Chargeback

                                          iii.      Pay on Delivery (for C.O.D.) Orders: NEFT to Bank Account. Within 24 working hours, the refund will be initiated, and it will take up to 7-10 working days to reflect into your original source account. It may vary from time to time. You may share your bank details with us for getting the refund amount once you connect with us on the given email id. The bank details can be shared through the email id provided above.